Terms & Conditions Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and conditions. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. You are encouraged to familiarise yourself with your rights contained within the Consumer Rights Act 2015. RETURNS POLICY Due to the personalised/handmade nature of our jewellery  we do not offer any refunds. This policy stands from the moment a purchase is made.  Please do get in touch with us if you do experience any problem with your keepsake jewellery to see if we can help and resolve the issue. We ask that you read all our care instructions before you place your order.  ORDERING & DELIVERY Once you have placed your order you will need to post your inclusions to us we ask that you always use recorded delivery to ensure your precious inclusions arrive to us safely. Our turn around time is 2-6 weeks from the date we receive your inclusions.  one your order is complete we will post your finished keepsake back to you using recorded and signed for delivery. All goods are considered delivered to the customer on receipt of a signature provided by the carrier.  Sycamore keepsake jewellery will not be responsible for any dispute over the signature provided by the carrier and the customer. All deliveries will require a signature upon delivery. Sycamore keepsake jewellery will not be responsible for any items lost in the post/transit but we will do our utmost to help you get compensation from the carrier.  ​ IMAGES AND ARTISTIC IMPUT   We aim to ensure that all our jewellery is of the highest artistic quality so please leave detailed instructions about any specific requirements you may have in the your request box at the time of purchasing. When you purchase your jewellery, you are paying for the preparation, craftmanship, materials, skills and delivery of high quality products. Our turnaround time is 2-4 weeks from the date we receive your ashes, hair or fur back . Please note that sometimes this can take longer due to drying time/temperature but we will inform you straight away of any delays as soon as possible. We request that if you distribute photographs of our work you make known that they were created by Sycamore keepsake jewellery Unless you state otherwise, we are entitled to use images taken at time of creating your jewellery as marketing images, for example, on social media, at craft shows and events etc. We have made every effort to display as accurately as possible the colours and images of our products that appear on our website. We cannot guarantee that your computer monitor's display of any colour will be accurate. GOODS: PRICING & DESCRIPTIONS, AVAILABILITY & QUALITY Whilst every reasonable effort has been made to ensure that all graphical representations and descriptions of goods available from us correspond to the actual goods, we are not responsible for variations from such descriptions. The nature of handcrafted  Jewellery means that each individual piece is unique and images shown on the website are examples only. This does not exclude our liability for mistakes due to negligence on our part and refers only to minor variations of the correct goods, not different goods altogether.  Where appropriate, you may be required to select the required size, colour, number and/or other features of the goods that you are purchasing. We reserve the right to change prices and alter or remove any special offers as necessary. All pricing information is reviewed and updated every 24 hours. All of our products are handcrafted and not machine made. The nature of handmade items means that no piece will be without any minor imperfections. No two pieces will ever be exactly the same. Our products can be updated at any time, please read the product descriptions carefully. PRIVACY POLICY AND COOKIE POLICY Please refer to our Privacy Policy. You agree that they constitute part of these terms. You must read our Privacy Policy before you using this Service. CONTACT US If you have any questions about these terms, please contact us. PRIVACY POLICY ​We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. ​ When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. ​ We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;  To comply with any applicable laws and regulations. ​ Our company is hosted on webador.com platform. webador.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through webador.com data storage, databases and the general webador.com applications. to find out more about how they store your data visit their privacy data and cookies on their website. ​ We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. ​If you don’t want us to process your data anymore, please contact us at tashamc89@gmail.com ​ We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  ​ If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at tashamc89@gmail.com